It's an exciting time for us here at CU London. The doors opened to our first intake of new university entrants, up-skilling professionals and apprentices in September 2017, offering a unique chance to be part of an historic opportunity to bring high-quality, low-cost 'life-shaped' professional and technical education to the Borough of Barking and Dagenham.
Join CU London and you will be joining a well-respected Institution. We're proud of our teaching achievements which include being awarded Gold in the Teaching and Excellence Framework as we all being ranked 12th UK University in the Guardian University Guide 2018 and the UKs top new university in The Guardian and the Complete University Guides 2018.
The Customer Experience Operations Manager will develop and grow a customer-focused one stop shop Customer Service function that feeds into Customer Experience and Academic Quality, providing insightful data to promote and stimulate customer satisfaction and continuous improvement. It will be the responsibility of the successful candidate to ensure that the organisation understands and satisfies its customer's requirements.
You will be expected to proactively take ownership on small scale projects as required to ensure successful delivery, as well as working as part of a small team to ensure the successful delivery of larger projects.
You will be expected to work 36.5 hours per week and this may include evenings and Saturdays.
You should possess excellent IT and communication skills, and the ability to work to deadlines is essential for this post.
You will be expected to work 36.5 hours per week and will include evenings and Saturdays.
For more information on the position or any of the above please visit our website http://www.coventry.ac.uk/cul/vacancies alternatively, you can contact Esperance Rukongwa on 024 7765 9701 or email hr@cuc.coventry.ac.uk
Click here for Job Description and Person Specification