It's an exciting time for us here at CU London. The doors opened to our first intake of new university entrants, up-skilling professionals and apprentices in September 2017, offering a unique chance to be part of an historic opportunity to bring high-quality, low-cost 'life-shaped' professional and technical education to the Borough of Barking and Dagenham.
Join CU London and you will be joining a well-respected Institution. We're proud of our teaching achievements which include being awarded Gold in the Teaching and Excellence Framework as we all being ranked 12th UK University in the Guardian University Guide 2018 and the UKs top new university in The Guardian and the Complete University Guides 2018.
The Customer Service and Experience Officer (CSEO) is responsible for delivering outstanding customer service to all stakeholders on behalf of CU London (CUL). The CSEO will take responsibility for each customer interaction, ensuring that customer requirements are completely met and resolved, whilst providing a consistent, professional and customer focussed based approach.
You will be based at the busy and demanding Customer Service Desk (CSD) which operates a 'one stop shop' for all our modes of study. You will be the first point of contact for all our customers, dealing with a wide range of enquiries where you will review, diagnose, resolve or pursue for satisfactory resolutions. You will be responsible for resolving or communicating customer requirements in accordance with regulations, company policies and procedures. You will provide a personal and efficient service, whilst conveying a sense of expertise in our Educational Services and capabilities. As a CSEO, you will be passionate about customer service and hold excellent communication skills with the ability to remain calm under pressure.
You should possess excellent IT and communication skills, and the ability to work to deadlines is essential for this post.
You will be expected to work 36.5 hours per week and will include evenings and Saturdays.
For more information on the position or any of the above please visit our website http://www.coventry.ac.uk/cul/vacancies alternatively, you can contact Esperance Rukongwa on 024 7765 9701 or email hr@cuc.coventry.ac.uk
Click here for Job Description and Person Specification