Strategic Planning and Analytics Office (CURA insights team)
Salesforce CRM reporting continuous improvement
Coventry University has been ranked joint first amongst Modern Universities in England for career prospects and we are in the top 6 universities for student experience. Our commitment to providing the best for our students doesn’t stop with them, it starts with our people. Without our dedicated teams, we wouldn’t be ranked so highly or have won any of our numerous awards.
The Strategic Planning and Analytics Office (SPAO) is a key professional service delivering insight to a wide range of stakeholders and supporting evidence-based decision making across the business. We are seeking an exceptional new colleague to join our student recruitment and admissions focussed team to play a leading role in the continuous improvement of reporting capability from Salesforce CRM.
This is a new role that will work alongside our student recruitment and customer service teams in Coventry University Recruitment Ltd (CURA) to deliver compelling dashboards and reporting from our Salesforce CRM environment. CURA lives and breathes a passion for finding, enrolling, and supporting students to earn a Coventry University award. CURA works with future graduates from across the globe, helping them to study here in the UK, or in selected locations around the world.
Our ideal candidate will bring expertise of turning data into insights using Salesforce and Tableau CRM (Einstein analytics). Highly skilled in extracting and transforming data using business intelligence tools, you will combine data from a range of sources and build robust data models to underpin your analysis and data visualisations.
You may also be required to utilise Tableau, Alteryx, Experian Aperture and Business Objects (or similar) and be confident in reporting from a range of sources to deliver operational, strategic, and predictive intelligence.
Working with a team of analysts you will play a pivotal in supporting other analysts within the SPAO and operational colleagues within CURA to utilise Salesforce CRM reporting tools effectively in their roles.
You will have outstanding analytical skills, attention to detail, experience of working with complex datasets, and a sound understanding of data governance principles. You will work collaboratively with internal and external contacts, demonstrate excellent interpersonal skills and be able to manage individual workloads and meet tight deadlines. A strong visual and verbal communicator, you will be capable of presenting your work to both technical and non-specialist audiences and have a confident approach to making your insight count.
This is an exciting opportunity to join Coventry University and make a significant contribution to our strategic direction and to the success of our students.
Coventry University will provide support to you in your career and working environment. Whether you're relocating to work with us, looking for support as an academic or just want to speak to other like-minded people, we've developed a support network for you.
As well as a competitive salary we have a range of impressive benefits some of which are; pension schemes, generous holiday allowances, flexible working, a childcare vouchers scheme, personal and professional development, employee networks and discounted membership to the University's bespoke £4m sport and recreation centre where the University offers a physiotherapy service for all staff.
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